Shipping policy

Thank you for shopping with Fronixc. We are committed to delivering your Kitchen, Home & Garden products safely, efficiently, and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders are processed within 2 business days after successful payment confirmation.

Orders are processed Monday to Friday, excluding weekends and public holidays in the United Kingdom.

2. Estimated Delivery

Once your order has been dispatched, estimated delivery is 3–5 business days.

Delivery times are estimates only and may occasionally vary due to circumstances beyond our reasonable control, including:

Courier delays.
Severe weather conditions.
Public holidays.
Peak shopping periods.
Unexpected transport or logistics disruptions.

3. Shipping Confirmation

After your order has been dispatched, you will receive a shipping confirmation email. Where available, this email will include your tracking number together with a tracking link so you can monitor your shipment.

4. Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order. Fronixc cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied during checkout.

5. Failed Deliveries

If a parcel is returned because the delivery address was incorrect, delivery was refused, or multiple delivery attempts were unsuccessful, additional shipping charges may apply before the parcel can be dispatched again.

6. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact our Customer Support Team as soon as possible. We will investigate the matter with the courier and arrange an appropriate replacement or refund where applicable.

7. Shipping Restrictions

Some products may not be available for delivery to certain locations due to legal, courier, or logistical restrictions. If we are unable to fulfil delivery to your location, we will notify you promptly and issue a refund where appropriate.

8. Customs and Import Charges

Where applicable, customers are responsible for any customs duties, taxes, or import charges imposed by their local authorities. These charges are not included in the product or shipping price unless otherwise stated.